Q: WHEN WILL YOU SHIP MY ORDER?
A: All orders usually take around 1 - 3 business days to process.
You will then receive a notification when your package ships, with full tracking information. To save you money, we most often are shipping directly from the manufacturer. Please allow 2 - 5 weeks to receive your order. Delivery times may vary depending on your country and product location.
Orders may be still cancelled if they have not yet been processed and shipped. After they have been processed they may not be cancelled.
Please make sure to provide the correct shipping address. Superior Home Needs is not responsible for items shipped to incorrect addresses, provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees in order to ship to the correct address.
In some cases, international shipments will require that import/customs taxes need be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. Superior Home Needs will not be held responsible for customs taxes.
Q: WHICH PAYMENT METHODS DO YOU ACCEPT?
A: We accept payment from credit and debit cards as well as PayPal.
Q: HOW DO I TRACK MY ORDER?
A: You can track your order once it has been shipped by emailing: firstname.lastname@example.org.
Q: WHERE ARE MY ITEMS COMING FROM?
A: To save you money we ship our products directly from the manufacturer. These locations include the United Kingdom, China and the United States.
Q: WILL MY ITEMS BE SENT IN ONE PACKAGE?
A: For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.
Q: 30 DAY MONEY BACK GUARANTEE?
A: Yes! Some products will be listed with a 30 day money back guarantee on the product page. This entitles you to a free replacement or refund if your item breaks or you are unhappy with the quality of the product within 30 days of delivery.
Q: HOW DO RETURNS WORK?
A: Returns will be accepted within 14 days of delivery. To initiate your return please contact us by emailing: email@example.com to receive your returns number. Any un-authorized returns may result in refunds being delayed.
If your item is received damaged we require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for replacement. Buyer pays shipping.
All items must be in an unused re-sellable condition and in their original packaging. We reserve the right to reject any return that does not fit this criteria.
If your item is in working condition but you have ordered in error or no longer require the item then we reserve the right to charge a 30% restocking fee.
Please include the returns number we provide so that the refund can be properly processed. If you don't include the returns number then we can't guarantee your refund can be processed.
Buyer is responsible for paying return shipping costs. We recommend using a trackable shipping service to ensure your return is delivered.
Q: WHY DON'T I SEE THE SAME DEAL ON YOUR WEBSITE THAT I SEE ADVERTISED ON FACEBOOK?
A: Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works.
Q: HOW DO YOU DETERMINE YOUR "COMPARED TO" PRICES?
A: We get these prices from our wholesalers or from competitor analysis.
Q: DO YOU SELL WHOLESALE?
A: Yes. Email us for details: firstname.lastname@example.org.